Log into your account (See Logging In - How to Log Into Your Account for more details).
Open the Invoicing tab.
Use the tabs to find the invoice you wish to credit and click the Credit link under the Options column.
A pop up message will appear on screen asking if you are sure you want to proceed. Click OK.
A message will appear at the top of the screen confirming the invoice has been credited and moved to the Credit Notes tab.
Open the Credit Notes tab. If you would like to send the credited invoice as a PDF to the client (to confirm it has been credited), click the PDF link under the Options column and follow the instructions on screen (or see Invoicing & Payments - How to Add an Invoice, Step 18 for help).
If you would like to reissue the invoice, please repeat Invoicing & Payments - How to Add an Invoice, Step 16.
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